Politique de retour

Politique de retour et de remboursement

At FK Flower, customer satisfaction is our priority. We are committed to offering superior quality CBD products that meet the highest standards. If you are not completely satisfied with your purchase, please see our return policy below.

Eligibility for return

To be eligible for return, your item must:

• It must be returned within 14 days of receiving your order.
• Must remain unopened, unused and in its original packaging.
• Must be accompanied by proof of purchase or your order confirmation.

For health, hygiene and safety reasons, we cannot accept the return of products that have been opened, used or damaged after delivery.

Damaged or incorrect orders

If you receive a damaged, faulty, or incorrect item, please contact our customer service department within 48 hours of delivery. Please include your order number and attach clear photos of the product and packaging so we can review your request and arrange a replacement or refund, as appropriate.

Non-returnable items

The following items cannot be returned:

• The following items cannot be returned:
• Products without original packaging
• Items damaged by misuse or improper storage
• Items on clearance or promotion, unless they are defective

Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome. If the return is approved, your refund will be issued to your original payment method within 5 to 10 business days, depending on your payment provider.

Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.

the exchange

We only replace items that arrived damaged, defective, or incorrect. If you wish to make an exchange, please contact our customer service department and provide your order details.

Return shipping

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Need help?

If you have any questions about returns, refunds, or exchanges, our customer service team is here to help. Contact us with your order details, and we’ll process your request as quickly as possible.